Managed Travel was never about the booking. It is, about the service and is set to end up noticeably significantly more about the traveler: the voyager is forming the future of Managed Travel. This emphasis on the corporate citizen will bring about a move from a business-to-business, channel-driven way to deal with a client-driven offering significantly empowered by technology. It is hard for a TMC to service to the expectation of more value for lower cost, more independence yet more conformity while still guaranteeing the duty of care responsibility.

Industry players have moved from Managed Travel 1.0 slowly, a single, corporate-driven approach and offline model, to Managed Travel 2.0, where self-booking technology, confirmation flows and consulting have kept the scales in adjust. Presently, as the leisure and business travel impact, frequently transformed into bleisure, another, more unpredictable scene is rising – Managed Travel 3.0, and this will require an alternate client-provider engagement.

The future of Managed Travel is about the traveler and making the experience problem free for them via mobile and desktop. It is certain that the rules of Managed Travel have changed: the playing field is so altered that the traditional players have to learn from the retailers and technology changes expectations and offering. In Managed Travel 3.0, the corporate citizen will be the controller of the travel destiny, using mobile, and customization to interact and make what they need during trip known.

Its key driver technology will empower managed Travel 3.0. In this new world, there will be higher client engagement and bigger expectations. The utilization of mobile devices, the application of data to help customized communications, online payment, together with new methods for getting or using content, all spell out that we are on the way to change. Key choices about interest in technology are being made. More or less, where innovation will be the affecting element in travel management, it will be the travelers who will characterize their needs and how those are met.

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